Frequently asked questions

What is a Virtual Assistant, or Virtual PA?

A Virtual Assistant / Virtual PA (VA) is a professional who works remotely to help support you with a variety of business needs. They perform all the roles that a PA/EA would provide in an office setting but instead virtually.

What services do you offer?

We are confident that whatever your requirements, we will be able to find the right solution. From ‘traditional’ PA services such as email and diary management, and travel arrangements, to proactive services such as project and campaign management to virtual events, social media marketing and data management. The list is ‘virtually’ endless. Get in touch with us now to discuss your needs.

What are the benefits of working with a Virtual PA?

The benefits are multiple. Our Virtual Personal Assistant services help you free up your time to focus on your business, you save money by only paying for the support you need, there are no overheads or hidden costs, add expertise and capacity to your business when required, with our vast experience we can advise and help you work productively with your VA.

Why should we choose blueumbrella VA services?

We have 20 years of experience in the industry and have a proven track record of helping organisations and individuals from all industries achieve their goals. Our VAs are selected for their high level of skills, experience and attitude. Unlike many other VA services that operate as individuals, we have a management team who are available should the need arise.

How do you charge?

Our pricing structure is clear and simple. We have an hourly rate and charge by the minute. All our VAs accurately track their time.

Am I tied into a contract?

No, you can stop the service at any time.

Can I have a trial period?

Yes, you can. However, as you are not tied into a contract, we tend to find these unnecessary. Depending on the complexity of your requirements, or the scope of your campaign or project, it can take differing amounts of time for your VA to get completely ‘up to speed’ and understand your business. Sometimes you won’t see all the benefits in a shorter time.

Is it possible to change my virtual assistant?

It is possible to change VAs if you feel that your initial VA is not a good match. Just give us a call and we can arrange a smooth handover.

Why don’t you offer packages like some other VAs?

We like to keep things simple and just have our hourly rate – this means that you aren’t paying for any hours that you don’t need.

I’m interested in becoming a VA, are you able to help?

If you have at least 5 years’ Board Level experience with a reputable organisation as a PA, please email us through the website so that we can arrange a chat.

Do you have a special rate for not-for-profit organisations?

Yes, we do. We work with numerous charities and not-for-profit organisations. Please contact us to find out more.

What are you looking for in a VA?

We only work with the very best, and require the very highest level of PA skills as a minimum. Our VAs are confident, experienced, proactive professionals. If you have a specific skill e.g. content generation, social media management we would also be interested in speaking to you.